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Complaints in adult social care and social housing roundtable 2 - Shared screen with speaker view
Jessica Guandalini
15:16
Hi everyone
Helen.Wyatt
15:23
Morning all
Mark Smeed
15:42
Morning!
corinne Wilson
18:56
Morning Am Rachel Brickman not Corinne. Unable to change name.
Chris Gill
22:47
www.complaintresolution.co.uk
Carolyn Hirst
25:16
Transforming Complaint Resolution website - www.complaintresolution.co.uk
Chris Gill
33:35
An interesting issue for legal education regarding the shortage of social care and housing legal expertise... Glasgow Uni is a good example where we don't teach any substantive law in these areas
Chris Gill
33:56
That was great thanks Lindsey!
Lindsey Poole
35:46
Thank you everyone and very much looking forward to catch upon the work later. L
Jane Williams
36:37
HI all just reminding everyone we are recording the presentations. We won't be recording the small group sessions
Chris Gill
49:44
Is it easier to learn from complaints when the impetus is external (e.g. from ombuds as in Helen's case study) or when the process is driven internally?
Carolyn Hirst
01:00:26
Would be so interesting to explore/learn from identifying hotspots and blindspots - what do organisation need (resource wise/priority etc) in order to do this?
Mark Smeed
01:15:39
Sorry all. usual connectivity problems.
Helen.Wyatt
01:19:34
The LGSCO has been commenting recently on the continued erosion of effective complaint functions in LAs so I agree with Mark that the placing of complaint functions along with the appropriate resourcing of them is crucial to supporting learning.